Partnering with Leading Health Systems to Drive Change and Improve Outcomes

In this blog post, we’ll explore one such partnership with University of Pittsburgh Medical Center (UPMC), a Pittsburgh-based integrated health system that operates 40 academic, community and specialty hospitals in Pennsylvania, western New York and Maryland. Pip Care, a virtual clinic built at Redesign Health that combines predictive analytics with personalized, multimodal therapy to improve surgical outcomes for patients, was created from this partnership. 

Built to address the need to deliver better support to patients before, during and after surgery to optimize health outcomes, Pip Care helps patients with surgery preparation and recovery by breaking down healthcare plans and goals into daily tasks through a consumer-facing app, and with a 1:1 certified healthcare coach who develops a personalized prep and recovery plan. The program is designed to intervene on evidence-based risk factors that drive outcomes through a patient-centric experience — providing the resources, motivation, and accountability needed to support behavioral change. Pip Care’s platform also alleviates administrative burden, allowing clinicians to practice at the top of their licenses. With all this information in one place, patients and providers have a smooth experience navigating through the surgical care process.

We recently sat down with both Curtis Stratman, Senior Director of Product Management at UPMC Enterprises, and Kathy Kaluhiokalani, CEO of Pip Care, to get their perspective on the value that this unique partnership provides.

Identifying a Shared Opportunity

Redesign Health’s company creation process starts with an in-depth discovery phase through academic and field-based research to thoroughly understand the market opportunity. In reviewing academic research, speaking with patients and surgeons, and attending surgical conferences, we found that many health systems struggle to support patients during the perioperative period: before, during and after surgery. We discovered that health systems with less mature surgical departments were excited about the value proposition of digitizing their existing surgery protocols. Meanwhile, health systems with “more mature” technologies valued the opportunity to improve their perioperative care services without hiring new staff or increasing the administrative burden for current FTEs. Across the board, we found that both patients and providers needed a holistic, tech-enabled perioperative solution. 

After validating and analyzing the need, we drew from Redesign Health’s unique operating platform to build out the business model. Our partnerships team met with UPMC Enterprises, the system’s innovation and commercialization division, to share our findings — and it quickly became apparent that there were immense areas of opportunity — regarding both the challenge itself, as well as opportunities to work together to build that solution.

Aman Mahajan, M.D., chair of anesthesiology and perioperative medicine at the University of Pittsburgh, and executive director of UPMC Perioperative Services, emphasizes the critical need for this type of solution. “Surgery can be incredibly difficult on a patient’s body. In some cases, it can have the same toll as running a marathon. If we can help patients make healthier decisions – like losing weight or quitting smoking — before they have their procedure, then we can lessen their time in the hospital and speed up their recovery. It is a service that all patients could benefit from, not just those who are at a higher risk for complications. We want to bring the CPC services to more patients while still creating an excellent experience, and Pip Care will help us reach this goal.”

Curtis Stratman explains the opportunity their team saw to join together with Redesign Health to build a much needed solution to address the gap in the marketplace. 

“What interested us most was the alignment between our organizations about the mission of this new company and the synergies between what each of us brought to the party,” shares Stratman. “UPMC contributes the novel clinical care model, data-driven interventions and the ‘living lab’ of our $24 billion health system. Redesign Health brings the ability to recruit leadership talent, external health partner collaborations and scalable, tech-enabled clinical delivery models. Together, these create a powerful platform to scale new models of care for more UPMC patients while also commercializing these innovations for the broader market.”

Redesign Health’s Talent team then recruited Kathy Kaluhiokalani, a seasoned operator with extensive experience and knowledge of the inner workings of health systems, to lead Pip Care. She has since built a deep bench of supporting executives from OptumCare, OncoHealth and other companies experienced in care delivery.

Testing the Waters With a Pilot Program

Together, clinical and operational experts at UPMC, Redesign Health and Pip developed and launched a pilot program at UPMC’s three existing perioperative clinics in October 2022. During the pilot, patients had access to the full suite of Pip Care services, including appointment reminders, goal trackers, and access to Pip Care’s certified health coaches. Pilot participants were given access to 1:1 sessions with certified health coaches, going beyond a one-size-fits-all approach for surgery prep and recovery. These coaches provide personalized care plans for patients at any given point during their surgical journey.

The Pip Care team’s intensity and focus drove the development of the minimum viable product, powered by a direct-to-consumer app supported by health coaches,” notes Stratman. “The team continuously engaged the UPMC clinical team to define and prioritize their essential needs.” 

The pilot was launched as an extension of the UPMC clinical offering, and enrolled patients quickly expressed their gratitude for the service provided, with one participant emphasizing that their certified health coach provided “a tremendous amount of support during [their] 8 weeks of visits” and they would highly recommend the program.